Air Arabia
Air Arabia Call Center Agent (Bahrain) – Manama, Bahrain
Air Arabia, the Middle East and North Africa’s first and largest low-cost carrier, regularly opens Call Center Agent positions in Manama, Bahrain under its Customer Services division. The role sits within Air Arabia’s Contact Center section and is a strong entry point for candidates who want to start a career in airline customer service, even without prior call center experience.
Job Purpose
The Call Center Agent supports the Contact Center section across Air Arabia’s entire network by handling customers’ inbound calls and providing information on the airline’s products and services. The role covers processing flight and holiday reservations, modifications, and cancellations, as well as promoting ancillaries and services to maximize sales and enhance the customer experience, all while keeping productivity in line with company-set measures and adopted policies and procedures.
Key Responsibilities
- Handle customers’ enquiries, requests, and complaints in a positive, effective manner, ensuring the company’s branding and corporate image are reflected positively and in line with approved quality standards.
- Respond to customers’ incoming calls covering all kinds of enquiries, requests, and complaints in a timely and accurate manner to reflect a positive image of the company.
- Provide accurate information about the company’s products and services.
- Process travel bookings, modifications, and cancellations on reservations.
- Promote ancillary products and services to maximize sales opportunities during customer interactions.
- Ensure productivity and call-handling metrics stay in line with company-set performance measures.
- Follow up and assist across different processes to ensure proper workflow, and perform other duties as assigned by the line manager or supervisor.
Job Requirements
- High School / Diploma or equivalent.
- Capable of using technology systems and tools such as Microsoft Office.
- Good command of English and Arabic.
- No previous experience is required for this role; any prior customer service or call center experience is treated as an advantage.
- Ability to understand market trends and channel them into effective customer care solutions.
- Effective communication skills that support building sales and maintaining strong customer relationships.
About Air Arabia
Air Arabia (Arabic: العربية للطيران) is a low-cost airline headquartered at Sharjah International Airport, UAE, operating scheduled flights to destinations across the Middle East, North Africa, the Indian subcontinent, Central Asia, and Europe from hubs including Sharjah, Casablanca, Fez, Nador, Tangier, and Alexandria.
To apply for this job please visit www.airarabiagroupcareers.com.
