SGS Saudi Ground Services
SGS – Saudi Ground Services Hiring: Customer Service Agent (Multiple Locations)
SGS (Saudi Ground Services) is currently hiring Customer Service Agents across multiple Saudi locations. SGS provides ground handling services across Saudi Arabia’s airports, and this role focuses on direct, front-line passenger support throughout the check-in, boarding, and arrival process.
Current Openings:
- Customer Service Agent — Jeddah (Terminal 1) — Published Aug 25, 2026
- Customer Services Agent — Riyadh — Published Aug 19, 2026
- Customer Service Agent (Marn Program) — Saudi Arabia — Published Aug 18, 2026
Employment Type: Full-time, Permanent
Role Purpose: To provide all necessary help and support to passengers as required, which may include check-in, baggage processing, boarding of flights, greeting arriving passengers, handling VIPs, providing special passenger assistance, and handling customer complaints to achieve customer satisfaction.
Roles & Responsibilities
- Provide direct customer services, including check-in, seat assignment, baggage checking, excess baggage collection, documentation and travel permission checks, passenger handling, re-routing, and coordination of activities in the terminal with concerned departments
- Assist passengers through arrival and check-in processes, including support for passengers with special requirements such as unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance
- Assist colleagues in other areas of the airport to ensure wheelchairs, strollers, and gate-checked bags (cleared through security) are available for loading upon departure and delivery to passengers upon arrival
- Maintain the highest standards of safety and security in alignment with SGS’s safety and health regulations at all times
- Apply customer service knowledge to assist with hotel reservations, ground transportation, catering, local attractions/activities, and other passenger-helpful functions
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Resolve customer requests, questions, and needs, ensuring the best use of resources in a high-pace environment
Job Requirements
- Advanced level of English language proficiency
- Minimum of High School education; a Bachelor’s degree is a plus
- 0–2 years of experience
- Willingness to work changing/rotating shifts
- Good communication skills
How to Apply: Interested candidates can apply through the official SGS careers portal for their preferred location.
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