Velora Aviation Hiring – Reservation & Ticketing Agent, Abu Dhabi

Velora Aviation is hiring a Reservation & Ticketing Agent to deliver accurate, compliant, and customer-focused ticketing, reservation, and ancillary services for customer airlines operating at Zayed International Airport, Abu Dhabi.

• Position: Reservation & Ticketing Agent
• Company: Velora Aviation
• Location: Abu Dhabi, UAE
• Employment Type: Full-time

Purpose: The Reservation & Ticketing Agent is responsible for delivering accurate, compliant, and customer-focused ticketing, reservation, and ancillary services for customer airlines operating at the airport. The role ensures high service standards, precise financial handling, and full compliance with airline, airport, and regulatory requirements while supporting passengers across normal and disrupted operations.

Accountabilities

• Issuance of manual and system-generated EMDs/manual documents for customer airlines operating out of Zayed International Airport
• Ticketing functions for customer airlines, including issuance/re-issuance of tickets and ancillaries using the Amadeus reservations desktop
• Arranging effective land transport for disrupted guests
• Reporting documents issued daily for customer airlines to the respective finance teams
• Handling cash/credit card sales daily (shift-wise reconciliation), reporting to the shift DOS on duty, and making cash deposits to respective accounts
• Responding to queries/chargeback cases with supporting documents to finance/revenue teams with customer airlines
• Preparing sales/revenue reports on a daily, weekly, and/or monthly basis and reporting to the relevant airlines
• Managing stock (EBTs/MCOs) — stock control, issuance, segregation, reporting, and replenishment
• Managing the hub petty cash, releasing cash with necessary approvals and documentation, and maintaining the petty cash tracker

Education & Experience

• Any degree-level education, preferably in Aviation/Airline Management, or relevant work experience
• Certificate courses in IATA/Ticketing & Fare Calculations
• Minimum 2 years’ previous aviation industry experience required within an operational environment, including training
• Fluent and proficient in English (written and verbal)
• Fluent and proficient in MS Office (Excel), written and verbal
• Willingness to work in a shift pattern

How to Apply: Interested candidates can apply through the official Velora careers portal.

For more aviation career opportunities, visit our Aviation Jobs page.

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